Privacy Statement

The Emotional Lab is operated by Jamal Hakim Pty Ltd atft Hakim Consulting Trust, trading as The Emotional Lab.

We respect your privacy and aim to handle personal information responsibly, transparently and securely.

Information we may collect

We may collect personal information that you provide to us, including your:

• Name
• Email address
• Telephone number
• Location
• Profession or organisation
• Preferred language
• Areas of interest
• Enquiry or message
• Event or service interests
• Acting experience and links to your showreel or portfolio (when you apply for an intensive)
• Marketing preferences

We may also collect limited technical or website-usage information through analytics and similar technologies.

Please do not provide medical, psychological or other sensitive personal information through our general website contact forms unless we specifically ask for it through an appropriate process.

How we collect information

We may collect information when you:

• Contact us
• Submit a website form
• Apply for an intensive
• Register interest in a service or event
• Enquire about coaching
• Register for or enquire about an event
• Subscribe to updates
• Communicate with us directly
• Interact with our website

Our current website forms may use Google services to receive and store responses. We may move to other customer relationship management or communication systems in the future.

How we use your information

We may use personal information to:

• Respond to your enquiry
• Assess applications and select participants for our intensives
• Communicate with you
• Provide information about The Emotional Lab
• Manage service or coaching enquiries
• Manage event-related communication
• Maintain our professional relationship with you
• Improve our services and website
• Manage administration
• Conduct business development
• Send relevant news, events, services and marketing where permitted
• Connect you with relevant activities, services or opportunities within our group of businesses

The Hakim Consulting group

The Emotional Lab operates within the broader Hakim Consulting group of brands and businesses. Where appropriate, your information may be used or shared within our group for purposes connected with:

• Your enquiry
• Service delivery
• Relationship management
• Administration
• Business development
• Relevant marketing and communications

We will not intentionally use your information for unrelated purposes in a way that is inconsistent with the circumstances in which it was collected or applicable privacy requirements.

Marketing

If you choose to receive marketing communications, we may send you information about:

• The Emotional Lab
• Events
• Workshops
• Services
• Projects
• Relevant activities within the Hakim Consulting group

You can ask us to stop sending marketing communications at any time. Our electronic marketing communications should provide a simple way to unsubscribe or opt out.

Service providers

We may use trusted service providers to operate our business and website. These may include providers of:

• Website hosting
• Google Workspace
• Forms
• Email
• Analytics
• Customer relationship management
• Event management
• Booking
• IT and technical services

These providers may process personal information on our behalf where necessary to provide their services.

Overseas processing

Some of our technology or service providers may store or process information outside Australia. The countries involved may vary depending on the services we use. Where required, we will take reasonable steps in relation to overseas handling of personal information and update this statement as our provider arrangements develop.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no internet or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We may retain personal information for as long as reasonably required for the purpose for which it was collected, maintaining our relationship with you, business administration, marketing where permitted, and legal or regulatory requirements. We may delete or de-identify information when it is no longer reasonably required.

Access and correction

You may contact us if you would like to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate information
• Update your contact details
• Change your communication preferences

We may need to verify your identity before responding to some requests.

Your marketing preferences

You may ask us at any time not to use your personal information for direct marketing. You can use the unsubscribe method included in our marketing communications or contact us directly.

Third-party websites

Our website may link to external websites or booking platforms. Those organisations operate under their own privacy practices. We are not responsible for the privacy practices of third-party websites that we do not control.

Changes to this Privacy Statement

We may update this Privacy Statement as our services develop, our technology changes, our data practices change or legal requirements change. The latest version will be published on this website.

Contact us

For privacy questions, requests or concerns, contact The Emotional Lab (Jamal Hakim Pty Ltd atft Hakim Consulting Trust, trading as The Emotional Lab), Australia, by email at privacy@theemotionallab.com.